About Verification

Why do I need to verify my account?

At Bit Trade we take matters of reputation, service, compliance, and security very seriously.

Verifying your account gives us the confidence we need to send you your bitcoins quickly.

By verifying your account you are also helping us fulfil our compliance requirements such as Know Your Customer (KYC), Anti Money Laundering (AML) and Counter Terrorism Financing (CTF) and ensuring the security and integrity of your account.

What is Identity Verification?

Identity verification is the process of establishing links between your online identity and your real life identity in order to ensure that you are who you say you are.

Why is Identity Verification important?

Identity verification protects our customers from potential fraud and helps us to fulfill our KYC, AML and CTF requirements.

How does verification work?

In order to verify your account we require your basic identity details and an image of your ID document. You can provide all this information to us in a quick and secure process. Your information will then be verified against official sources using GreenID.

What forms of identification do you accept?

We can only accept a current Australian Driving Licence, Proof of Age card or Australian/International Passport.

Why have I been asked for additional documents?

In some cases we will ask you to submit additional verification documents if your verification returns an incomplete result or to speed up the process in special circumstances. These can be securely uploaded using the Secondary Documents form on website.

Is the information I provide kept private?

Yes, Bit Trade takes your privacy seriously you can review our Privacy Policy here

I am having trouble becoming verified, what should I do?

Please contact us via helpdesk@btradeaustralia.com and we will be happy to assist you further.

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